FAQs

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What is Pottiagogo?

Our potty is the world’s first one-handed opening potty - it allows for you to set it up in a matter of seconds, whenever nature calls! The upright safety lock holds the potty in position so that there is no chance of it collapsing. Easily flick the potty open then flat pack it down again for when on the move. 

Step 1 - When the potty is flat place your hand on the white rim of the seat. With a hard push outward motion from your hands, the legs will flick out and click into place. (please see video on our homepage!) 

Step 2 - Fit the liner bag to your potty, hooking the handles of the liner bag over the sides of the potty.

Step 3 - Position your child on the potty and you're good to gogo. Push lock buttons on rear end of potty in, to return to folded position.

Step 4 - Dispose of liner bag responsibly in sanitary bin.

Depress safety buttons at the same time and fold potty in the direction of the raised edge, potty should easily fold down. If you have to force it you will be closing it in the wrong direction

It is possible to force the potty closed in the opposite direction but it pops back up. Essentially you will be breaking the safety lock mechanism by forcing this to happen. The potty is easy to close if you are doing it correctly.

Our potty’s dimensions (open) are 14.1cm(H) x 21.7cm(W) x 23.6cm(D), the potty’s dimensions (closed) are 6.6cm(H) x 21.7cm(W) x 32.6cm(D). The weight of the potty is 0.395kg.

Our potty has an upright safety lock to hold the potty in position and prevents it from collapsing!

Wash with soap and water. Not suitable for the dishwasher.

The potty is made from polyurethane.

The potty is BPA free and is 100% recyclable.

No, our potty is suitable for any potty training toddler. In fact it does not collapse until a very large adult uses it!

Our potty is designed to be incredibly user-friendly, so yes the potty liner bag can be put on the potty before your trip so that you can simply unfold the potty and let your child use it right away! 

With our potty, you can spend less time worrying about setup and cleanup, and more time focusing on your child's progress.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.